Privacy Policy
Union of the Crowns (“we”, “us”, or “our”) is committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit our website, unionofthecrowns.com, engage with our services, or communicate with us. We honor your rights under data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and we prioritize transparency and security in all our data practices.
1. Scope and Data Controller
This Privacy Policy applies to all users of our website, unionofthecrowns.com, and associated services. We act as the Data Controller for the personal data you provide or that we collect through your use of the site. If you have any queries about how your data is managed, you may contact us at [email protected].
2. Categories of Data We Process
We may process the following types of personal data:
– Usage Data: This includes information about how you use the website, such as browser type, IP address, referral sources, pages viewed, session durations, and interaction logs.
– Account Data: Information voluntarily provided when creating an account or placing an order, including name, address, email address, and phone number.
– Profile Data: Preferences, interests, user activity history, browsing behavior, and past purchases.
– Communication Data: Records of your interactions with us, customer service requests, submitted forms, emails, and live chat correspondence.
– Technical Data: Device identifiers, language settings, operating system, network information, and system configurations.
– Transaction Data: Details relating to purchases and financial transactions, such as payment method, billing address, shipping address, and order history.
– Preference Data: Includes marketing preferences, consent status, feedback, and product or service interest information.
3. Legal Bases for Processing
We process your personal data in full accordance with applicable data protection laws and rely on the following legal bases:
– Consent: Where you have expressly provided permission—for example, for marketing communications.
– Contractual Necessity: To fulfill and manage agreements for services or product purchases.
– Legal Obligation: To comply with regulatory requirements and respond to lawful requests.
– Legitimate Interests: For the purpose of analytics, security improvements, fraud prevention, and improving user experience, provided these interests are not overridden by your rights.
4. Your Rights
You have the following rights in connection with your personal data, subject to applicable law:
– Right of Access: Request confirmation and a copy of the personal data we hold about you.
– Right to Rectification: Request correction of incorrect or incomplete data.
– Right to Erasure: Request deletion of your personal data where legally permissible.
– Right to Restriction: Request limited processing of your data under certain conditions.
– Right to Portability: Receive your data in a structured, commonly used format and request its transfer to another controller.
To exercise any of these rights, please contact us at [email protected]. We may request verification of your identity before fulfilling your request.
5. Security Measures
We implement rigorous security protocols to ensure the confidentiality, integrity, and availability of your personal data, including but not limited to:
– Encryption of data in transit and at rest
– Access controls and authentication protocols
– Regular system audits and vulnerability assessments
– Employee privacy training and confidentiality agreements
– Regular data backups and disaster recovery strategies
6. International Data Transfers
If your data is transferred outside the European Economic Area (EEA) or similar jurisdiction, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or compliance with frameworks that ensure an equivalent level of data protection.
7. Data Retention
We retain personal data for only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, tax, accounting, or reporting requirements. Retention timeframes include:
– Account and profile data: Retained during the life of your user account and for a period thereafter as required by applicable law.
– Transaction data: Retained for a minimum of seven years for compliance with financial recordkeeping obligations.
– Communication data: Retained for up to five years unless a longer retention period is justified.
– Preference and consent data: Retained until consent is withdrawn or after a period of inactivity.
8. Cookie Policy
We use cookies and similar tracking technologies on unionofthecrowns.com for several purposes:
– Essential Cookies: Necessary for website functionality and access to secure areas.
– Functional Cookies: Improve user experience by remembering your preferences.
– Analytics Cookies: Allow us to collect statistical information to enhance site performance.
– Performance Cookies: Help monitor server stability, load times, and site responsiveness.
9. Cookie Management & Compliance
In compliance with GDPR and CCPA, we provide granular control over the use of cookies:
– On your first visit, you will be prompted to accept, reject, or customize cookie settings.
– You can modify your cookie preferences at any time via our website’s cookie management interface or through your browser settings.
– Certain cookies are deemed essential and do not require consent, but non-essential cookies are only enabled with your prior approval.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been inadvertently collected, we will promptly delete it from our records. Parents or guardians may contact us at [email protected] if they suspect data has been collected from a minor.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect regulatory changes, technological advancements, or business modifications. Where material changes are made, we will notify users via website notices or direct communication where required. Continued use of unionofthecrowns.com indicates your acknowledgment of the updated policy.
12. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are committed to addressing your inquiries in accordance with applicable data protection laws and will respond as promptly as possible.
This Privacy Policy demonstrates our commitment to data protection and legal compliance while maintaining transparency with users of unionofthecrowns.com. We appreciate your trust, and we encourage you to reach out with any privacy-related concerns.